Worthey Trucking

Trucking company yard with trucks and trailers.

Customer Support Services

Worthey Trucking provides professional outsourced customer support for trucking and transportation companies. Our team can manage customer calls, questions, shipment updates, appointment scheduling, emails, messages, complaints, and general communication on behalf of your company.

We serve as an extension of your team, helping you provide timely and professional customer service without the need to maintain a full in-house customer support department.

Let Worthey Trucking handle your customer support while you focus on moving your business forward.

Key Features of Our Customer Support Services:

Inbound Call Center Support

We answer incoming calls on behalf of trucking and transportation companies, assist customers with general questions, take messages, route calls, and ensure every caller receives professional and timely assistance.

Shipment & Delivery Support

We provide customers with shipment updates, pickup and delivery information, appointment details, and other routine transportation updates while communicating with the appropriate personnel when additional assistance is needed.

Customer Communication & Email Support

Our team can manage customer inquiries through phone, email, and other communication channels, helping businesses respond to questions, requests, and routine customer needs efficiently.

Appointment Scheduling & Coordination

We assist with scheduling and confirming pickup and delivery appointments, communicating schedule changes, and coordinating information between customers, drivers, dispatchers, shippers, and receivers.

Customer Issue Resolution & Escalation

We handle routine customer concerns and complaints professionally, document issues, provide available assistance, and escalate matters to the appropriate department or company representative when necessary.

Let us Services you

Let Worthey Trucking be the voice behind your business. Our customer support team is ready to handle your calls, customers, and communications professionally.