Dispatcher:

• Develop and optimize daily, weekly, and monthly dispatch schedules for drivers, ensuring the efficient use of resources and timely delivery of goods.
• Plan and assign routes to drivers, taking into account factors such as delivery deadlines, traffic conditions, weather, and driver availability.
• Monitor and adjust routes as necessary to accommodate changes in schedules, customer requests, or unforeseen issues.

• Serve as the primary point of contact for drivers, providing instructions, addressing concerns, and resolving any issues that arise on the road.
• Communicate with drivers to ensure they have all necessary information regarding their routes, loads, and customer expectations.
• Track the location and progress of drivers throughout their shifts using GPS and other tracking tools, ensuring they stay on schedule.

• Liaise with customers to provide updates on delivery status, answer questions, and resolve any issues related to shipping and delivery.
• Coordinate with the logistics and customer service teams to ensure customer satisfaction and handle any special delivery requests or requirements.

• Coordinate the loading and unloading of freight, ensuring that trucks are loaded efficiently and within legal weight limits.
• Work with warehouse staff to manage load assignments and ensure that shipments are prepared for timely dispatch.

• Handle emergencies, such as vehicle breakdowns or accidents, by arranging for repairs, towing, or alternative transportation as needed.
• Manage unexpected delays or route changes by reassigning drivers, adjusting schedules, and communicating with customers and drivers to minimize disruptions.
• Address any compliance issues that arise, ensuring that all operations adhere to DOT regulations and company policies.

• Maintain accurate records of driver assignments, routes, delivery times, and any incidents that occur during transit.
• Prepare and submit reports on dispatch operations, including metrics related to on-time delivery, driver performance, and customer satisfaction.

• Ensure all drivers adhere to safety protocols and regulatory requirements, including hours of service (HOS) regulations.
• Monitor and enforce compliance with company policies regarding vehicle maintenance, driver behavior, and load security.

• Work closely with the operations, logistics, and customer service teams to align dispatch operations with overall business objectives.
• Collaborate with the compliance officer to ensure all dispatch activities are compliant with legal and regulatory standards.

• High school diploma or equivalent; additional education or certifications in logistics, transportation, or related fields are a plus.
• Previous experience in dispatching, logistics, or a similar role within the trucking industry.
• Strong understanding of DOT regulations, HOS rules, and other relevant trucking industry standards.
• Proficiency with dispatch software, GPS tracking systems, and other logistics tools.
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with drivers, customers, and internal teams.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Ability to multitask and manage multiple drivers and routes simultaneously in a fast-paced environment.
• Detail-oriented with strong organizational and record-keeping skills.

• Ability to work in an office setting with extensive use of a computer and phone.
• Occasionally visit warehouses or loading docks to oversee dispatch operations.

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional growth and career advancement within Worthey Trucking.

As a Dispatcher at Worthey Trucking, you'll play a crucial role in ensuring the smooth operation of our transportation services. If you're organized, communicative, and ready to take on the challenge of coordinating a fleet of drivers, we encourage you to apply and join our team.